About two dozen frustrated customers gathered outside a Dominion Energy operations center Monday afternoon, waving signs and using megaphones to voice their anger over rising energy bills. The protesters made their feelings clear as utility bills continue climbing across the region. Earlier that same day, Dominion brought out their top customer service executive to face questions from reporters. Utibe Bassey, who serves as the company's vice president for customer experience, fielded inquiries about the billing concerns that have been mounting among customers. The timing of the protest wasn't coincidental - it came just hours after Bassey's media session, suggesting customers felt they weren't getting satisfactory answers about why their monthly bills keep going up. Energy costs have been a growing concern for many families trying to balance their household budgets. For local residents who rely on Dominion for their electricity, these protests highlight the ongoing tension between the utility company and customers who are feeling the pinch of higher rates. The demonstration shows that people are willing to take their concerns directly to the company rather than just complaining about their bills at home.